Gourmet Delights Privacy Policy
At Gourmet Delights, located on the Magnificent Mile in Chicago, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our restaurant, use our website (gourmetdelightschicago.com), or interact with us in any other way. By accessing our services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide you with the best possible dining experience and to improve our services. This information may include:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when making a reservation, subscribing to our newsletter, contacting us through our website, or participating in surveys or promotions.
- Payment Information: When you make a payment at our restaurant or through our online booking system, we collect your credit card details or other payment information necessary to process your transaction. We use secure payment processors to protect your financial information.
- Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this data (see our Cookies Policy for more details).
- Reservation Information: When you make a reservation, we collect information about your dining preferences, any special requests, and the number of guests in your party.
- Marketing Information: With your consent, we may collect information about your interests and preferences to send you personalized marketing communications about our restaurant, special events, and promotions.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: We use your personal information to process your reservations, fulfill your orders, respond to your inquiries, and provide you with excellent customer service.
- To Improve Our Website and Services: We analyze website usage data to understand how visitors use our website and to identify areas for improvement. We also use your feedback to enhance our services and dining experience.
- To Personalize Your Experience: We use your information to personalize your dining experience, such as remembering your preferences and recommending dishes that you might enjoy.
- To Communicate with You: We may use your contact information to send you important updates about your reservations, promotional offers, newsletters, and other relevant information. You can opt-out of receiving marketing communications at any time.
- To Process Payments: We use your payment information to process your transactions securely and efficiently.
- To Prevent Fraud: We may use your information to detect and prevent fraudulent activities and to protect the security of our website and restaurant.
- To Comply with Legal Obligations: We may disclose your information when required by law or in response to a valid legal request, such as a subpoena or court order.
3. How We Share Your Information
We may share your information with the following third parties:
- Service Providers: We share your information with trusted service providers who assist us in operating our website, processing payments, sending emails, and providing other essential services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Marketing Partners: With your consent, we may share your information with marketing partners to send you promotional offers and other marketing communications.
- Legal Authorities: We may disclose your information to legal authorities when required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online, such as payment information.
- Firewalls: We use firewalls to protect our servers and network from unauthorized access.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
While we strive to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise your rights, please contact us at [email protected] or call us at (312) 555-1212. We will respond to your request within a reasonable timeframe.
6. Cookies Policy
Our website uses cookies to enhance your browsing experience and to collect information about how you use our website. For more information about our use of cookies, please see our Cookies Policy.
7. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] or call us at (312) 555-1212, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Gourmet Delights
123 Magnificent Mile
Chicago, IL 60611
Email: [email protected]
Phone: (312) 555-1212
Last Updated: October 26, 2025
This Privacy Policy is governed by the laws of the State of Illinois, USA. If any dispute arises concerning this policy or its enforcement, it shall be resolved through binding arbitration in Chicago, Illinois, in accordance with the rules of the American Arbitration Association.
We adhere to the principles of transparency and fairness in all our data handling practices. We are committed to continuously improving our privacy policies and procedures to ensure the protection of your personal information. We welcome your feedback and suggestions on how we can better protect your privacy.
For users accessing our website from the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means that we will only process your personal data if we have a lawful basis for doing so, such as your consent, the necessity to fulfill a contract, compliance with a legal obligation, or our legitimate interests.
If you are located in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR.